Our exchange process involves two separate transactions. You will need to return the item(s) you want to exchange, and place a new order for the replacement items.
We’ve made exchanging your prAna wear as easy as possible. If you live in the US, US territories or have an APO, simply:
- Place a new order at prAna.com using the Free Shipping Promo Code found at the bottom of your original Shipping Confirmation Email.
- Fill out your original Packing Slip noting what you are returning and the reason for your return.
- Drop the item(s) and the packing slip in the original package when possible and seal securely.
- Attach the pre-paid Priority Mail Return Service Label included with your order, to the outside of the package and write the Free Shipping Code, PRANAEX6970, in the blank space to the right middle section. (click here to print a new SMART label, if needed). *Please keep note of your return tracking number for your reference*
- Drop your return in any US Mailbox, hand to your carrier, or take to the local post office.
Notes for Exchanges
*For items purchased with a one-time only discount (i.e. coupon code or special sale) that you cannot receive by placing the order yourself, please contact our customer service team and we would be happy to assist you with your exchange.
*If you have misplaced your printed Order Summary, you can sign in to your account, go to Recent Orders and print out a copy and place it in the bag or click here to print a generic return form.
*If your order didn’t come with a return label, just click here, fill out the brief form and print a new one.
*If you provided your email on your original order, you will receive emails regarding the progress of your return.
*prAna will not process exchange requests noted on the return Packing Slip.