Our exchange process involves two separate transactions. You will need to return the item(s) you want to exchange, and place a new order for the replacement items. We offer free return shipping and outgoing shipping for exchanges.
At this time direct exchanges of our products are not possible. If you need a different size or color you will need to return the item back to us for a refund and then place a new order. Please select Exchange via the return portal to receive a free return shipping label.
Step 1—To start your return/exchange, click here
Step 2—Place a new order
Send in your item(s) using the prAna mailing label or your own shipping method. When using the prAna return label, if you did not select exchange, an $8.00 will be deducted from your refund to cover the cost of return shipping. If you are using your own return label, please keep a copy of the tracking number. prAna cannot be responsible for returned packages until they reach our warehouse if using your own shipping method.
prAna - Attn: Returns
6950 N Leadbetter Rd
Portland, OR 97203-6494
Notes for Exchanges
*For items purchased with a one-time-only discount (i.e. coupon code or special sale) that you cannot receive by placing the order yourself, please contact our customer service team and we would be happy to assist you with your exchange.
*If you provided your email address, you will receive a confirmation email once your return is processed.
*prAna will not process exchange requests noted on the return Packing Slip.