prAna Retail Store Returns & Exchanges

1. Find a prAna retail store nearest you by using the store locator.

Returns can be made within 60 days of the original ship date. We only accept returns from the original purchaser or original gift recipient. We only accept returns purchased from prAna.com or our prAna retail stores. prAna merchandise purchased at independent department stores and dealers must be returned to the location where it was purchased. prAna will not accept returns for clothing purchased through second-hand shops, non-authorized dealers, from reselling sites, final sale items, or accept returns due to misuse or neglect.

 

Please make sure you save your Order Confirmation email to present in store.

• We only accept returns purchased from prAna.com or our prAna retail stores. Find a prAna retail store near you by using our store locator.
• prAna retail stores cannot process returns or exchanges for purchases made with a Friends & Family Discount or purchased at the employee store.
• prAna retail stores cannot process a return for orders paid with Klarna - please return your order online at https://returns.narvar.com/prana/returns 
• We cannot issue a refund back to your original form of payment for in-store purchases returned through our Customer Service Department.
• All items purchased in-store at 60% off or greater are Final Sale and will not be eligible for return/exchange.