prAna Retail Store Returns & Exchanges

We know these are unprecedented times, and because safety is top priority for all of us here at prAna, our retail stores have been temporarily closed to help prevent the spread of COVID-19. But fear not, we’ve made some short-term changes to our return policy that will hopefully make your experience a little easier.

We are now extending our normal return window to provide an additional 60 days on all purchases made after January 1, 2020. This means that purchases can be returned up to 120 days after the original ship date. And as always, any purchase made at a prAna retail location may be returned online for a prAna merchandise credit. You can initiate your return here, or simply contact our Customer Care Team through our Customer Care form.

We’re here if you need us, please reach out if you have any questions or concerns.

1. Find a prAna retail store nearest you by using the store locator.
   
   
2. We only accept returns purchased from prAna.com or our prAna retail stores. prAna merchandise purchased at independent department stores and dealers must be returned to the location where it was purchased. prAna will not accept returns for clothing purchased through second-hand shops, non-authorized dealers, or from The Renewal Workshop; accept returns of final sale items; nor accept returns due to misuse or neglect.
   
   
   • If you return your merchandise within 60 days of the ship date with the original retail receipt or online packing slip, we will issue a refund to the original form of payment at the original selling price.
     
     
   • If you return it after 60 days with the original receipt or packing slip, we will issue a merchandise credit at the original selling price. If you do not have proof of purchase, we will issue a merchandise credit at the lowest selling price, and will need to see your ID to complete the transaction.
     
     
3. prAna retail stores cannot process returns or exchanges for purchases made with a Friends and Family discount, or purchased at the employee store.

4. Returning in-store purchases online if your local prAna store has closed

   • If you do not have a store nearby, you may return your in-store purchase online for a prAna merchandise credit. When you’re ready to send in your items for return, simply fill out our return form and print a return label. If you choose not to use our return label, you can send us item(s) using your own method with the return form included. Note that if using your own shipping method, prAna is not responsible for the returned package until it has reached our warehouse. If you need further assistance, feel free to reach out to our Customer Care Team at [e-mail].

     • We cannot issue a refund back to your original form of payment for in-store purchases returned through our Customer Care Department.

     • All items purchased in-store at 60% off or greater are Final Sale and will not be eligible for return/exchange.

     • Through 12/31/20, Influencers will be allowed to use this same process.