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We only accept returns purchased from prAna.com or our prAna retail stores. prAna merchandise purchased at independent department stores and dealers must be returned to the location where it was purchased. prAna will not accept returns for clothing purchased through second-hand shops, non-authorized dealers, or from The Renewal Workshop; accept returns of final sale items; nor accept returns due to misuse or neglect.
If you return your merchandise within 60 days of the purchase date with the original retail receipt or online packing slip, we will issue a refund to the original form of payment at the original selling price.
If you return it after 60 days with the original receipt or packing slip, we will issue a merchandise credit at the original selling price. If you do not have proof of purchase, we will issue a merchandise credit at the lowest selling price, and will need to see your ID to complete the transaction.
prAna retail stores cannot process returns or exchanges for purchases made with a Friends and Family discount, or purchased at the employee store.