We are committed to setting you free to explore the world and chase your adventures. The last thing we want to happen is for our clothes to get in the way.
You can start your return online with your order number and billing zip code.
Returns can be made within 60 days of the original ship date. We only accept returns from the original purchaser or original gift recipient. We only accept returns purchased from prAna.com or our prAna retail stores. prAna merchandise purchased at independent department stores and dealers must be returned to the location where it was purchased. prAna will not accept returns for clothing purchased through second-hand shops, non-authorized dealers, final sale items, or accept returns due to misuse or neglect.
prAna.com and prAna retail stores are not on the same systems and therefore, prAna.com cannot issue refunds to the original payment for purchases made at prAna retail stores. Only a merchandise credit can be issued for purchases made at prAna retail stores and then returned to prAna.com.
- For merchandise returned within 60 days of the ship date with the original retail receipt or online packing slip, we will issue a refund to the original form of payment at the original selling price.
- For all returns without the original receipt or packing slip, a merchandise credit will be issued at the lowest selling price.
- Your return will be processed within approximately 10-15 business days of being received.
- If you are making an exchange, we offer a free return label.
- If you are making a return, you will have the option to select a UPS label for $8 which is deducted from your refund or you can ship your return back to us using your own method.
- If you are returning the package on your own with the carrier of your choice you will pay the return postage at the time of shipping. Prana does not reimburse you for the shipping fee. Please keep a copy of the tracking number. prAna is not responsible for returned packages until they reach our warehouse.
*If you are a member of our prAna Pro program, returns must be made through the original channel of purchase.