I asked for an exchange, why did I get a refund/credit?

Sorry, prAna does not do zero dollar exchanges. The exchange process involves two separate transactions, which will include free shipping for the return of the original purchase, plus free shipping for the new item.

Returns are refunded to the original form of payment when purchased directly from prAna.com and returned within 60 days or refunded to a prAna merchandise credit when returned after 60 days or returned as a gift or warranty return.