Sorry, prAna does not do zero dollar exchanges. The exchange process involves two separate transactions, which will include free shipping for the return of the original purchase, plus free shipping for the new item.
We know these are unprecedented times, and because safety is top priority for all of us here at prAna, our retail stores have been temporarily closed to help prevent the spread of COVID-19. But fear not, we’ve made some short-term changes to our return policy that will hopefully make your experience a little easier.
We are now extending our normal return window to provide an additional 60 days on all purchases made after January 1, 2020. This means that purchases can be returned up to 120 days after the original ship date. And as always, any purchase made at a prAna retail location may be returned online for a prAna merchandise credit. You can initiate your return here, or simply contact our Customer Care Team at firstname.lastname@example.org or 866-915-6457.
We’re here if you need us, please reach out if you have any questions or concerns.
Returns are refunded to the original form of payment when purchased directly from prAna.com and returned within 60 days or refunded to a prAna merchandise credit when returned after 60 days or returned as a gift or warranty return.