Refunds will be issued to the original form of payment within 7-10 business days of receipt (not including transit time for the item to arrive at prAna). Credits may take up to an additional 5 business days to post on your account. Final credit to your account depends on the policies of the bank or institution of the card or account used.
Refunds are made at the purchase price (with proof of purchase) or at an item’s last sale price, which could be significantly discounted from the retail price.
Refunds will only be issued with proof of purchase from either prAna.com or prAna retail stores. California state law requires that all garments returned for repair or exchange must be laundered. If the item has been worn, kindly wash it before you return it.
Using the Priority Mail Return Service label provided in your original package will help us track and expedite your return. If you choose to use your own shipping method, prAna cannot guarantee arrival or receipt of the return. (If you decide to use your own return shipping method we suggest making note of your tracking number until the return process is completed. Note that $8.00 is deducted for shipping and handling costs or return using your own method.
Please read through our exchange process if you need to exchange an item.