Mistakes sometimes happen but we’re more than happy to fix them. If we are not able to repair or replace an item and you wish to have it sent back as-is please indicate this on your return form.
Articles in this section
- Exchanges for Items not Purchased from prAna
- Instructions for Returns Within the U.S. & U.S. Territories
- Online Returns
- Online Exchanges
- prAna Retail Store Returns & Exchanges
- How long does it take to process my return & refund?
- I asked for an exchange, why did I get a refund?
- I purchased an item that is now on sale for less. Can I get a refund?
- What if my item is defective?
- Why does my credit not match what I paid for the item?