Why does my credit not match what I paid for the item?

Credits may not match the full amount you paid for an item you returned for one of three reasons: 1) Eight dollars may have been deducted for using the prAna Return Label or if the item was purchased from one of our dealers and proof of purchase was not included. 2) We issued a prAna merchandise credit for the last price sold. 3) Original shipping charges are non-refundable.

Items returned without proof of purchase will be refunded to a prAna merchandise credit at the last price sold.