Our exchange process involves two separate transactions. First, simply return the item(s) you want to exchange. Include a copy of your proof of purchase and we will email you a prAna merchandise credit for the amount paid. Items returned without a proof of purchase will be refunded onto a prAna merchandise credit at the last sales price.
To return an item(s) back to prAna:
- Fill out a return form noting what you are returning and the reason for your return. (click here to print a return form)
- Pack the item(s) and the return form and seal securely.
- Drop your return in any US Mailbox, hand to your carrier, or take to the local post office.
Please Note: Returns are processed within 7-10 business days after being received.
Once you receive your prAna merchandise credit, you can place your exchange order online or with our customer service team at 866.915.6457 anytime M-F 6am-5pm PST.